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How @ComEd used @Twitter for Customer Service to Restore Power

It’s been 4 days now that we’ve been without Power in our home since a terrible storm came through the Northern Suburbs of Chicago and knocked out Power for some 850,000 people. Tonight at 8:03pm, Power was finally restored to our home by our Energy Provider, @ComEd. It was not easy by any means being without power for 4 days. With no television to watch, no computer to connect, the only device that I had to check for updates and stay in the know about the situation was my smartphone. Read the rest of this entry

The Importance of Social Media for Business

Marketing is changing and evolving. Social Media, Social Networks, and Social Technology have become the future of business marketing. Adding Social Media to your business marketing plan is no longer a consideration, it’s a must. If you’re a business owner and your business is not Social, you need to re-evaluate your marketing strategy. You are missing out on a big opportunity to connect with current and potential customers. Social Media can increase consumer connections, broaden and improve brand awareness, promote top of mind business recognition, improve customer service, and create the opportunity for new potential sales. Let’s get started, shall we!

Increase Consumer Connections: Social Media is the perfect media outlet to increase consumer connections for your business. Social sites like Facebook and Twitter allow you to directly interact and connect with consumers. You as the business owner are the moderator of these conversations. You provide the topic, you submit the content, and your fans and followers react and interact. Ask questions, request opinions, and create conversation through posting unique and interesting information. The more interested your connections are in your post, the more likely they will react to it, Like it, Re-tweet, or even share it. This will increase your consumer connections and grow the following and fans of your business.  

Broaden Brand Awareness: Your Social sites are your business voice. When you post and publish content you are promoting and marketing your business. With each character you share you are increasing the opportunity of growing your following and broadening your brand awareness.  With every Like, every Share, and every Re-Tweet your message is being sent and viewed by millions of new potential fans and followers. These potential fans and followers may have never heard of your business before, but if your post captures their interest, you may be on your way to them liking or following your business. Your social business voice can improve your reach, broaden your brand awareness, all the while hopefully earning you a new potential customer. Read More…

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